These Terms and Conditions ("Terms") govern your use of the website located at https://www.whytemechanical.ca (the "Site") and the services provided by Whyte Mechanical Ltd. ("Whyte Mechanical," "we," "us," or "our"), a company registered in British Columbia, Canada, with its principal place of business at 1625 Ingleton Ave, Burnaby, BC, V5C 4L8.
By accessing our Site, submitting a booking or contact form, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
Whyte Mechanical provides residential and commercial mechanical contracting services, including but not limited to HVAC installation, repair, and maintenance; plumbing services; and related mechanical work. The availability, scope, and pricing of specific services are subject to change without notice.
All service work is subject to a separate service agreement or work order executed between Whyte Mechanical and the customer prior to or at the commencement of work. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement shall prevail.
Appointment requests submitted through our website, by phone, or via text message are subject to availability and confirmation by Whyte Mechanical. Submission of a booking request does not constitute a confirmed appointment until you receive written or verbal confirmation from us.
We reserve the right to reschedule or cancel appointments due to technician availability, weather, safety conditions, or other circumstances. We will make reasonable efforts to provide advance notice of any changes.
4.1 Consent to Receive SMS Messages
By providing your mobile phone number on our booking form, contact form, or any other consentcollection point on our Site and checking the SMS opt-in checkbox, you expressly consent to receive text messages from Whyte Mechanical Ltd. at the number provided. Consent to receive SMS messages is not required as a condition of purchasing any service.
4.2 Types of Messages
Text messages we send may include:
• Appointment confirmations and reminders
• Follow-up messages regarding your service or equipment
• Responses to inquiries submitted via our online forms
• Promotional messages about our services, seasonal maintenance programs, and special offers
4.3 Message Frequency
Message frequency will vary based on your account status:
• New customers and active leads: up to 3–4 messages per month
• Existing customers: approximately 3–4 messages per year
Message and data rates may apply. Contact your mobile carrier for details.
4.4 Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message from us. Following your opt-out, you will receive one final confirmation message, and no further promotional or automated messages will be sent to that number. To resume receiving messages, reply START or contact us directly.
4.5 Automated and AI-Assisted Communications
Some of our communications, including inbound call responses and outbound messages, may be handled or assisted by automated systems or artificial intelligence platforms. By engaging with our services, you acknowledge and consent to the possibility of receiving automated or AI-assisted communications in connection with your service requests and appointments.
4.6 Help
For assistance with SMS communications, reply HELP to any message or contact us at contact@whytemechanical.ca.
Payment for services is due upon completion of work, unless otherwise agreed in writing. We accept payment by the methods indicated on your service invoice. Online payments are processed securely through our field service management platform; we do not retain full payment card information.
Whyte Mechanical reserves the right to charge for diagnostic or assessment visits as disclosed prior to the appointment. Estimates provided are subject to change based on actual site conditions identified during the work.
Whyte Mechanical warrants that all services will be performed in a workmanlike manner by qualified technicians in accordance with applicable British Columbia codes and standards. Specific warranty terms for parts, equipment, and labour will be outlined in the applicable work order or service agreement.
THE SITE AND ANY INFORMATION PROVIDED ON IT ARE OFFERED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Nothing on our website constitutes professional engineering, design, or code compliance advice. Customers should obtain appropriate professional guidance for complex mechanical or structural decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHYTE MECHANICAL LTD. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall Whyte Mechanical's total liability to you for any claim arising from or related to a specific service engagement exceed the amount paid by you to Whyte Mechanical for that specific service.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in such jurisdictions, our liability is limited to the extent permitted by law.
All content on the Whyte Mechanical website, including text, graphics, logos, images, and software, is the property of Whyte Mechanical Ltd. or its content suppliers and is protected by applicable Canadian copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
Our Site may contain links to third-party websites or reference third-party services. These links are provided for your convenience only. Whyte Mechanical does not endorse, control, or assume any responsibility for the content or practices of any third-party websites. Your use of third-party sites is at your own risk and subject to their own terms and privacy policies.
The collection, use, and disclosure of your personal information is governed by our Privacy Policy, available at https://www.whytemechanical.ca, which is incorporated into these Terms by reference. By using our Site or services, you consent to the practices described in our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of British Columbia. We encourage customers to contact us directly to resolve any concerns before initiating formal proceedings.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our Site with a revised effective date. Your continued use of our Site or services following the posting of updated Terms constitutes your acceptance of the changes.
For questions or concerns regarding these Terms, please contact us:
Whyte Mechanical Ltd.
1625 Ingleton Ave
Burnaby, BC, V5C 4L8
Email: contact@whytemechanical.ca
Website: https://www.whytemechanical.ca